Assertiveness Training - Course outline

Assertiveness is a communication skill in much the same way that negotiating, delegating and other identifiable business skills are basically communication skills.
Assertiveness is for everyone, it is a skill that enables people to be more confident and to say the right thing at the right time.

This Assertiveness training course will increase the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful Assertiveness training course.

Assertiveness & Confidence Building Training - course outline

This comprehensive two day Assertiveness training & Confidence Building training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations.

You will gain the tools and techniques to boost your confidence and build your self-esteem.

By the end of this assertiveness training course you will be able to:

• Recognize the link between assertiveness, confidence and self-esteem.
• Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
• Handle difficult situations and people confidently and assertively.
• Deal with criticism, confrontation, anger, and negativity effectively and positively.
• Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
• Develop techniques for better working relationships using assertiveness.

Business Communications Training - Course outline

This Business Communications training course enables you to develop business communications that make your point quickly, clearly and persuasively. You will learn how to structure your thoughts, analyze your audience's needs, develop key information and present it at the right level of detail so that it get the results you hoped for.

The business communications course is highly practical to give you the opportunity to apply the techniques covered. To enable you to develop and improve your communication skills so that ideas are expressed clearly, concisely and effectively. and to apply these skills to a wide range of business communications.

During the three day business communications training course, you will learn a set of strategies for communicating which can be applied to all situations, including long complex reports or proposals, presentations, emails or text messages, voice mails, or short concise documents.